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Policies

Payment

Major credit cards and PayPal payments through the direct shop checkout are accepted. A non-refundable deposit of 25% of the total for custom orders must be paid prior to commencing work. If you live in Berlin and wish to pick up your product yourself and pay with cash, write me an email and we will arrange a handover. I do not offer staggered payments.

Shipping

All orders are shipped worldwide through tracked mail. I only offer shipping with tracking for maximum transparency. Possible losses and damages will be dealt with via Deutsche Post. I will send you the tracking number of your order via email as soon as the package is shipped. 
Buyers are responsible for all import taxes, customs duties and other fees imposed by the destination country. If I accept a return, you are responsible for return shipping costs.
Please pay extra attention to your shipping address before you place the order. Any packages returned due to an insufficient or incorrect address will be re-shipped at the cost of the purchaser or will be refunded excluding shipping cost.

Delivery time

I ship ready made items within 7 business days. For custom orders, please get in touch with me so I can estimate the time it will take to complete.
Expected delivery time depends on your country but it typically takes 1-3 weeks. Delivery times typically get a bit longer during the Christmas season so please place your orders a few extra days before during this time.

Return/Exchange

My products are made and packaged with great care. Please view and read the product description carefully before purchasing. I offer refund and exchange for my hand made products only on an individual basis. Contact me within 3 days to discuss a refund. If I accept the product for a refund, you will be responsible for return shipping. 
If your order is damaged at the time you receive it, please contact me via email and we will find a solution. 
Custom items are non-refundable.